Privacy policy

The Reliez‑vous website allows several people to compose a memory book together.

Object

This declaration defines the way in which the Reliez‑vous Company, LLC with a capital of 2000 €, processes the personal data of the user of the Reliez‑vous website.

If you have any questions regarding this document, please contact us.

Definitions

This section defines essential terms in this document:

  • “Website” refers to the Reliez‑vous website, at the URL www.reliez-vous.fr,
  • “User” refers to any person who uses the Website,
  • “Publisher” refers to the Reliez‑vous Company, LLC with a capital of 2000 €, which publishes the Website,
  • “Customer” refers to any person who contacts the Publisher about the Website,
  • “Customer Service” refers to the service of the Publisher for the attention of the Customer,
  • “Buyer” refers to the User who makes a purchase on the Website,
  • “Product” refers to the product purchased by the Buyer on the Website.

Declaration acceptance

By using the Website, the User unreservedly accepts this declaration.

Declaration modification

The Publisher reserves the right to update this declaration at any time. The fact of continuing to use the Website will be worth acceptance of the modifications by the User. The User is invited to regularly consult the updates of this document.

This document was last updated on 12/03/2024.

Site description

The Website allows several people to compose a memory book together.

The Website consists of a public space, for the attention of the visitor who wishes to discover the Website, and of a private space, for the attention of the User.

This section describes the principles of use of the Website.

Life cycle of a book

An organizer creates a book and sets a contribution deadline.

A book consists of a set of posts, composed of a text and optional images. Posts are added by contributors.

The organizer sends an invitation to contribute to the book to any person of his choice, through the channels of his choice: email, SMS, Messenger, Skype, WhatsApp, etc. The invitation consists of a book-specific URL of the Website. Knowledge of this URL is necessary and sufficient to join the book.

Anyone who joins the book is a guest. A guest can view the entire book, except discreet posts, which are only visible by their author, the organizer and in the printed book. To add his own posts to the book, he must become a contributor. The organizer is de facto a contributor.

After the contribution deadline, the organizer can order one or more printed books. He can allow any person of his choice to order one of his printed books. Payment is made on Monetico or PayPal. Printing and delivery are done by Flexilivre.

User categories

The User who registers on the Website becomes a member. A member enters his email address and his password, to allow his authentication. An email is sent to him confirming his address. A confirmed email address is required to allow the management of books and orders and to allow, if necessary, the recovery of the password.

A member can organize a book. Upon invitation, the User who chooses to join a book becomes a guest and a guest who chooses to contribute to the book becomes a contributor. The organizer is de facto a contributor. A contributor enters his signature (a pseudonym and an avatar), which will appear in his posts.

A contributor who registers on the Website, to become a member, or who logs in the Website, as an existing member, becomes a "member contributor", otherwise he remains a "temporary contributor". A member can be linked to several contributors.

A guest can view the book. A contributor, temporary or member, can add his own posts to the book. A member contributor can edit or remove his previous posts.

Sources of personal data

This declaration applies to personal data that the Publisher collects about the User or Customer from the following sources:

  • the use of the Website by the User,
  • the Customer's communications with Customer Service: emails, letters, phone calls, etc.

Use of cookies

This declaration deals with personal data collected outside the use of cookies.

For information on the use of cookies, please consult the cookie policy.

Collection of personal data and purpose of collection

When registering a member

Collection

When the User registers on the Website and becomes a member, he enters his first name, last name, email address and password.

The password is not stored directly by the Website, only its fingerprint calculated by a “hash function” is stored.

Purpose

Authenticate the member through his email address and password. Send the member the emails needed to organize or contribute to a book. If necessary, include in the communications sent by Customer Service to the member his first and last name. When ordering, pre-fill some of the information for delivery and billing.

When registering a contributor

Collection

When a member becomes an organizer or when a guest becomes a contributor, he enters his signature (a pseudonym and an avatar).

Purpose

Include organizer's signature on the book banner. Include contributor's signature in his posts.

When creating a book and joining a book

Collection

When an organizer creates a book, he enters the title and cover image of the book. When a contributor creates a post, he enters the subject, title, text and optional images of the post.

The images are uploaded by the User from his Web browser.

Purpose

Create and compose the book.

When ordering a printed book

Collection

When a member orders a printed book, he enters:

  • for delivery: the recipient's first name, last name, address, phone number and possibly the choice of pick-up point,
  • for billing: the buyer's first name, last name and address.

Purpose

Allow delivery to recipient. Create an invoice for the buyer.

When paying for an order online

Payment for orders is made on Monetico or PayPal.

Collection

When a member pays for an order on Monetico or PayPal, he enters the information required by Monetico or PayPal.

The Website sends the order number and billing information to Monetico or PayPal. Monetico or PayPal does not transmit any information provided by the member to the Website. Monetico or PayPal sends the Website only a transaction number.

Purpose

Pre-fill billing information on Monetico or PayPal. Allow payment for the order.

While browsing

Collection

When the User browses the Website, part of his browsing data is automatically stored. For each connection, the date, time, User's IP address, Web browser type and connection URL are stored.

With the User's consent, analytical or advertising cookies are used. The implementation of these cookies allows analytic services to record part of the User's browsing data. For information on the use of cookies, please consult the cookie policy.

Purpose

To ensure the security of the Website. In the event of a malfunction, facilitate corrective operations. In the event of abuse or fraud, facilitate control operations.

If analytical or advertising cookies are used, measure the audience of the Website.

When communicating with Customer Service

Collection

When the Customer communicates with Customer Service, he may provide his first name, last name, email address, address and phone number.

Purpose

Respond to Customer requests and improve the Website.

Use of personal data

The primary intention of collecting personal data is to allow the User to create or contribute to a memory book.

As part of the use of the Website, personal data may be used to:

  • respond to the needs of the User or Client,
  • improve the Website and Customer Service,
  • contact the User or the Customer,
  • respond to the needs of subcontractors in the context of order fulfillment, payment, printing and delivery of the books.

Data categories

Here is a summary of the data categories:

Category Data
Member first name, last name, email address, password
Book book title and image,
posts texts and images
Banner book title and image,
organizer's signature
Contributor signature
Order delivery details,
billing details
Browsing Website browsing data
Customer customer details

Data visibility

Here is a summary of data visibility, by category:

Category Visibility
Member
Order 		Visible by member
Book
Banner
Contributor 		Visible by guests and contributors (at the invitation of the organizer)
Browsing
Customer 		Internal to the Website

Retention period of personal data

Personal data is stored according to its category.

Member category data is kept for 3 years after the last connection of the member to the Website.

Book and Contributor categories data is kept during the contribution period to the book, then is kept for 7 weeks after the contribution period or the last order. Banner and Order categories data is kept to remain in compliance with the law or to settle disputes, according to the rules applicable to data protection and the measures authorized by law.

Browsing category data is kept for 3 years. Data in the Customer category is kept for 3 years after the last communication between the Customer and Customer Service.

Here is a summary of data retention, by category:

Category Removal date
Member 3 years after the last connection
Book
Contributor 		7 weeks after the contribution period or the last order
Banner
Order 		None
Browsing 3 years after the last browsing
Customer 3 years after the last communication

Confidentiality of personal data

Personal data will not be transferred, sold, rented or exchanged under any circumstances to another company, without the User's consent, except for what is necessary to meet the needs of subcontractors in the context of the execution of orders. Only personal data related to orders are transmitted to subcontractors.

This confidentiality agreement does not apply to information that the Publisher would be obliged to disclose:

  • under the conditions required by law,
  • under the conditions required in the context of legal proceedings,
  • in order to protect the security and integrity of the Website and its data,
  • to investigate, prevent or take action regarding:
    • illegal activities,
    • situations involving potential threats to the physical safety of any person,
    • violation of the terms of use of the Website.

Protection of personal data

The Publisher makes every effort to protect its data in order to avoid loss and unauthorized access. Given the nature of computer communications and technology, the Publisher cannot guarantee that its data, when transmitted over the Internet, stored in its systems or otherwise in its custody, will be absolutely safe from any loss or violation.

User rights

In accordance with the European Regulation on the Protection of Personal Data (Regulation EU 2016/679, referred to as “GDPR”), the User has the right to:

  • obtain access to his data,
  • obtain the modification of his data,
  • obtain the deletion of his data,
  • obtain the limitation of the processing of his data,
  • object to the processing of his data,
  • receive its data in an open and machine-readable format,
  • give instructions on the use of his data in the event of death.

The User may exercise his rights by making a request to the Publisher, by sending an email to the address contact@reliez-vous.fr or a letter to the address Reliez‑vous, 21, rue Sainte Geneviève, 69006 Lyon, France.

Member, Book, Banner, Contributor and Order categories data can be directly viewed, edited and deleted by the User through the pages of the Website.

Here is a summary of the data access rights, through the Website, according to their category:

Category Access rights
Member
Book
Banner
Contributor
Order 		Viewing, editing and deletionvia the Website
Browsing
Customer 		Internal to the Website

Duties of the User

The User has a duty to update his data. In the event of modification of the data that he has communicated to the Publisher, he is required to modify it on the Website or to inform the Publisher of its modification, by sending an email to the address contact@reliez-vous.fr or a letter to the address Reliez‑vous, 21, rue Sainte Geneviève, 69006 Lyon, France.